- You'll receive a confirmation email once your order is placed. A second email will follow, containing your tracking information once your order has been shipped from our warehouse.
- Items purchased from our general stock/shop (non affiliated club merchandise) are processed on a seven day turnaround although we make every attempt to dispatch within 48 hours.
- Affiliated club/organisation merchandise is processed on a 21 day turnaround or by agreed deadline date set by affiliated club or organisation.
- Gift Card purchases don't count towards the free shipping threshold.
- In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.