You'll receive a confirmation email once your order is placed. A second email will follow, containing your tracking information once your order has been shipped from our warehouse.
Items purchased from our general stock/shop (non affiliated club merchandise) are processed on a seven day turnaround although we make every attempt to dispatch next working day.
Affiliated club/organisation merchandise is processed on a 21 day turnaround or by agreed deadline date set by affiliated club or organisation.
In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.
In the majority of cases, we will be unable to change your order once placed. Your chances are heightened if you contact us within the first two hours of making the purchase. This can be done via the "Contact/Enquiry" page. Please have your order details to hand.
If contacted within 2 hours of purchase, there is a strong likelihood that we can amend your dispatch details. Once this time has elapsed, we can't change an address with the courier, however it may be possible to update your delivery preferences with the courier by contacting them directly.
If for any reason your order can't be delivered, the courier will return it to us and you’ll receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.
If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.
If your order has shipped, please contact the courier directly ASAP as they may be able to help.
Important to know... If you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we're not liable to refund/replace this order.
You'll receive an email once your order has dispatched, containing your tracking link. Alternatively, you can log into your Iguana Apparel Account and track your order!
If you have set up an account with us, then follow the instructions below:
In the unlikely event you're missing an item, or have received a wrong item/order, please contact us immediately with the following information and we'll sort that right away;
- Your order number
- The name of the item you didn't receive
- A photo and the name of the item you have received (if the wrong item)
Once we've received the above info, we will contact you to get this sorted ASAP!
Please use the "Contact/enquiry" form to do so.
ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING/WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
An Iguana Apparel account is simple to create and allows you to access your account details and order history. In the 'My Account' area, you can also set your marketing preferences and edit your saved addresses for faster checkout!
1. Hit the 'Account Register' button
2. Fill in the relevant fields and click 'Create Account'
You can then sign into your account under the My Account section anytime to see your account details, order history and much more.
*Please note that placing an order does not automatically create an account.
Firstly, we are very sorry that your parcel is missing, we will try and do everything we can to help locate your order. Before contacting us please check with your household members and neighbours as they may have accepted it on your behalf. Also check around your property in any ‘safe places’ where the courier may have left your parcel for you.If you still can’t find it please contact us via the "Contact/Enquiry" page. Please have your order details available and we will contact the courier for more information. If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund). Please contact us within 10 working days of not receiving your parcel to ensure we can open an investigation.